Well College Global (WCG) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. At Well College Global, we are committed to protecting your privacy.

What information do we collect and how do we use it?
When you apply for membership (including registration for fact sheets or newsletters), enrolling into a course, submitting feedback or assessments, engaging in discussion posts, we may need to know your name, e-mail address, mailing address, telephone number and fax number. This enables us to process your application and send you your course materials. We may also ask you for your gender, date of birth, occupation, education background, professional memberships and the number of children you may have. This allows us to tailor our services and quality courses to meet your needs.

When you apply directly to us for one of our courses, we also need to know your credit card number and expiration date. This allows us to process and fulfill your application and advise you of your student details.  We may also required to call a Merchant Facility with your credit card details for authorization before banking. If you apply via one of our agents or distributors we advise you to review their privacy policy also.  All credit card details are destroyed immediately after your payment is cleared, we do not hold any financial details beyond this date.  Your financial information when provided for purchases made through our e-commerce system are held entirely with the provider and not WCG. If you or your organisation is distributing our courses or other educational material we will also require information such as your ABN for tax purposes as well as details of a contact person.  We will also supply you with a memorandum of understanding regarding our relationship.  You or your organisations name may be published in promotional material or on our web site to advise students of their access options.  Hard copies of personal details including enrolment forms are destroyed to prevent access. If you provide us with feedback, we may publish your comments, but we do so in a way that your identity is kept private unless you have given us permission otherwise. If you provide information in response to our discussion board or polls, we will aggregate the information you provide with the results of polls conducted and will publish the overall results. Again, we will not do so in a way that identifies you personally.  We may also use the information we collect to occasionally notify you about important functionality changes to the web site, or or services and special offers.

Will Well College Global disclose the information it collects to anyone?
Information about our customers is an important part of our business, and we are not in the business of selling, trading or renting it to others. WCG may provide information obtained from your evaluations, comments, aggregate statistics about our customers, sales, traffic patterns, research results and related site information to reputable third-party vendors, but these statistics will include no personally-identifying information.

Agents: We work with and employ other companies and individuals to perform administrative functions and market courses and services. Examples include processing applications and payments, fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Well College Global will use or disclose your personal information only:

  1. For the purpose for which it was collected; or
  2. In relation to the purpose which you might reasonably expect; or
  3. When we have your permission to do so; or
  4. Where we reasonably believe that it is necessary to prevent a serious or imminent threat to any person’s life or health; or
  5. As otherwise permitted or required to do so by law.

In short Well College Global will not disclose any information we have about you, including results, addresses or other information without your consent. Well College Global will not confirm that you are, or have been a student of Well College Global, except as outlined in the policy or where unlawful activity deems it necessary, unless you have a record of graduation that is a public record, or where you publicly display such details.

WCG may use your information to contact you, for marketing (with adherence to spam policy in Australia), and to improve our services and procedures.

Account information:
We retain your account information while your account is active and a reasonable period thereafter in case you decide to re-activate your account. We also retain some of your details in line with legal requirements, for example, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our services and training. Where we retain information for quality improvement and development, we take steps to eliminate information that directly identifies you, for example redacting documents, and we only use the information to improve our services and systems, not to specifically assess your personal characteristics.

Social media posts by students and graduates – use by Well College Global
When you enrol with Well College Global you agree to the use of your social media content, except where your account is set as private. Well College Global will from time-to-time share student and graduate social media content to support the student, to market courses, and to share appropriate health messages. If you do not wish to have your material shared you are required to notify Well College Global by email.

Information storage and security
We use data hosting services providers in the United States, UK, Europe, Australia and New Zealand to host the information we collect, and we use technical measures to secure your data.

Marketing information:
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our courses and services. For example, when you last opened an email from us and what was said. We use information derived from cookies and other tracking technologies for basic digital marketing across Google and Social Media Platforms. We do not sell nor pass on this information.

Request that we stop using your information:
Where you request us to stop accessing, storing, using and otherwise processing your information where you believe we do not have the rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us permission to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You’re welcome to opt-out of the use of your information for marketing purposes, simply  email your request, which we will action within 30 days of receipt. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honoured or the dispute is resolved.

Opt-out of communications:
You may wish to be excluded from receiving promotional communications, you’ll find an unsubscribe link within each email, alternatively you can opt-out by contacting us. We will subsequently have your contact information removed from our promotional email list or registration database. When you make such a request, we will resolve it within two business days of receipt. Even after you opt-out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding any services you purchase with us.

Turn off Cookie Controls:
Relevant browser-based cookie controls are described in our Cookies and Tracking Notice.

In summary
We are committed to protecting your privacy. We use the information we collect from applications or on the web site to tailor our services to your needs. We do not sell, trade, or rent your personal information to others. If you do not wish to receive any announcements or special offers from us, email at or write to us at PO Box 4118, North Curl Curl, NSW 2099.

WCG may also collect personal information through the following means:
Cookies.  A cookie is a piece of data stored on a web site user’s computer hard drive containing information about the user. WCG may use cookies to deliver content specifically tailored to your interests. WCG may use the standard “cookies” feature of major web browsers. WCG does not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may wish to disable cookies through your own web browser’s settings, keeping in mind that in doing so this may lessen the efficacy of some features.

Web beacons.  To assess the effectiveness of promotional and marketing e-mails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the e-mail. This only occurs if the recipient’s computer supports such technology.

You agree:
By using our web site, you consent to the collection and use of the information you have provided to Well College Global.  If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are under 18 years of age you should not provide your personal details to us without the consent of a parent or guardian.